SolutionCX advisory

A dedicated advisor who knows your business.

The platform shows the figures. The advisor makes sure they become decisions. It is the same person all year, so you never have to explain your customers, figures and organisation from scratch.

Book a meeting See a year of advisory

The results are presented to the whole team at FH Group.

4
advisory meetings a year
1
dedicated person, all year
0
hours on the invoice

What the advisor does

Not a report you have to read yourselves. A person at the table.

Everything below is part of the subscription. How much of it you get depends on the plan.

Advisory meetings every quarter
We go through the answers, put a revenue figure on them and build an action plan you can take to the next leadership meeting.
- Commercial analysis of the survey
- A prioritised action plan with owners
- Follow-up on last quarter’s plan
Conversations with your key accounts
A survey tells you what. A conversation tells you why. We call the customers who matter most and dig deeper.
- Interviews with selected key accounts
- Follow-up on unhappy answers
- Quotes and causes gathered in the report
Workshops and staff seminars
Insight only works when the people who meet the customers understand it. We present the results to the team and work on them together.
- A kick-off workshop on what to measure
- Workshops with leadership on the actions
- Seminars for customer-facing staff
Reporting to leadership and the board
Figures that can stand alone on a slide. We deliver the overview the executive team and board need, without you having to translate it first.
- Monthly status on the key figures
- Trends over time and across areas
- A board report twice a year (Enterprise)

The annual plan

What a year looks like

Advisory work follows a fixed rhythm, so the surveys become an ongoing effort rather than a one-off report.

Example year on the Business plan

Quarter 1
Kick-off and first survey
- Workshop
  Kick-off: what do we need to know about your customers?
- Survey
  Customer survey across all business areas
- Meeting
  Advisory meeting: results and action plan
Quarter 2
From insight to action
- Survey
  Touchpoint: after delivery
- Workshop
  Leadership prioritises the three key actions
- Meeting
  Advisory meeting: status on the plan
Quarter 3
Getting staff on board
- Survey
  Customer survey, round two
- Seminar
  Results presented to customer-facing staff
- Meeting
  Advisory meeting: what has moved?
Quarter 4
Status and next year
- Survey
  Touchpoint: why customers leave
- Workshop
  Actions and goals for next year
- Meeting
  Advisory meeting: the year in revenue

What you get after every meeting

What the answers are worth in revenue. And what you do about it.

Every advisory meeting ends with one page leadership can act on: how much revenue is at risk, where there is growth to capture, and who does what before the next meeting.

Revenue at risk, per customer and in total
The three key actions, prioritised by impact
An owner and a deadline on every action

Nordika A/S · Advisory meeting, quarter 2

Revenue from customers considering a switch

DKK 4.2m

11 customers, 9% of annual revenue

A dedicated contact for the 11 customersHead of sales · by 1 May
A new procedure for late deliveriesHead of operations · by 15 May
A service agreement offered to 8 loyal customersKey account manager · by 1 June

Fictional example

Who sits across from you?

Advisors with experience from the other side of the table

Our advisors have been responsible for customers, sales and service themselves. They know how a leadership team works and what it takes to turn a plan into action.

Martin Bruun Conradsen

CXO · 20+ years in customer experience across the entire customer journey

Meet Martin

We use the method ourselves. How we measure our own customers

“Throughout the process we’ve had professional guidance, from designing the survey framework to implementation and follow-up. (...) The collaboration has been an important catalyst for a broader focus on customer service and customer experience across our business.”