At SurveyGauge, we're not like the others
With us, you get a dedicated partner who takes care of your entire customer satisfaction. That means you get the software to measure, a team that handles all the practical work, and a personal advisor who helps you turn it into concrete results.
CX Software
You get unlimited access to our Customer Experience Software, developed specifically for measuring relationship-based B2B companies.
Full Administration
We take care of the entire heavy administrative burden, handling everything from setup, distribution, and follow-up, so you don't have to spend a ton of resources yourself.
The Advisory
You get a dedicated advisor with 15+ years of experience in customer satisfaction. They analyse your results, identify where you can grow and where you're at risk of losing customers, and create a concrete action plan together with you.
A Customer Experience tool designed for B2B companies
Most customer satisfaction tools are built for the consumer market, where the customer buys once and moves on. B2B is different. You have ongoing collaborations, multiple contacts at the same customer. That's why we've developed our own software, with that in focus.
In-depth segmentation
Segment by customer types, sizes, markets, products, services, and contacts. As deep as your business requires.
Your brand, your domain
Everything is sent from your own domain with your logo. Customers only see you.
Trend analysis over time
Track developments across segments over time. Not just snapshots, but real trends you can act on.
Expectation vs. delivery
We measure loyalty, satisfaction, and expectations and compare them against each other. So you can see exactly where the gap is.
Connected to your CRM from day one
We integrate with HubSpot, Salesforce, Dynamics 365, Pipedrive and 5,000+ other systems. We set it up for you.
A dedicated advisor at your side
Every quarter, we hold an insight meeting with your team. We review what customers are saying, what has changed since last time, and prioritise the initiatives that will make the biggest difference for your business. You get a concrete action plan. Not just a report.
Overview of risks and opportunities
You get a clear presentation of where your customers are satisfied, where you're at risk of losing them, and where there's untapped potential for upselling.
Prioritised by greatest impact
We help you prioritise the initiatives that make the biggest difference for customers and give you the greatest return. So you don't waste time on the wrong things.
Concrete action plans
You leave the meeting with a plan for what to do, who does it, and when. Not high-level recommendations, but concrete initiatives you can execute on immediately.
We take care of all the administration
We take care of the heavy administrative burden, so you don't have to hire an internal department for customer satisfaction. You simply approve the surveys, receive reporting, and execute.
Setup
Collection of data about your customers and setup of surveys is handled by us.
Distribution
We take care of distributing surveys and ongoing adjustments.
Data Review and Validation
Review, segmentation, and structuring of responses is handled by us.
Follow-Up
We make sure to follow up on missing responses from customers.
Numbers that speak for themselves
point NPS improvement on average
customer satisfaction at SurveyGauge
hours per month is all you spend
Ready to grow through customer satisfaction?
Book a no-obligation 30 min. meeting with one of our advisors. You'll get concrete input on your situation and an honest assessment of whether a partnership makes sense.
