At SurveyGauge, we're not like the others
With us, you get a dedicated partner who takes care of your entire customer satisfaction. Specifically, you get the software, a team that handles all the practical work, and an advisor who turns it into results.
CX Software
You get unlimited access to our Customer Experience Software, developed specifically for measuring relationship-based B2B companies.
Full Administration
We take care of the entire administrative burden, from setup and distribution to follow-up. As a result, you don't have to spend a ton of resources yourself.
The Advisory
You get a dedicated advisor with 15+ years of experience in customer satisfaction. Specifically, they analyse your results, identify growth opportunities and churn risks, and create a concrete action plan with you.
A Customer Experience tool designed for B2B companies
Most customer satisfaction tools are built for the consumer market, where the customer buys once and moves on. However, B2B is different. Specifically, you have ongoing collaborations and multiple contacts at the same customer. That's why we built our own software with that in focus.
In-depth segmentation
Segment by customer types, sizes, markets, products, services, and contacts. In short, as deep as your business requires.
Your brand, your domain
Everything is sent from your own domain with your logo. As a result, customers only see you.
Trend analysis over time
Track developments across segments over time. In other words, not just snapshots, but real trends you can act on.
Expectation vs. delivery
We measure loyalty, satisfaction, and expectations and compare them. As a result, you can see exactly where the gap is.
Connected to your CRM from day one
We integrate with HubSpot, Salesforce, Dynamics 365, Pipedrive and 5,000+ other systems. In addition, we set it up for you.
A dedicated advisor at your side
Every quarter, we hold an insight meeting with your team. Specifically, we review what customers are saying and what has changed. As a result, you get a concrete action plan, not just a report.
Overview of risks and opportunities
See where your customers are satisfied, where you're at risk of losing them, and where there's untapped upselling potential.
Prioritised by greatest impact
We help you prioritise the initiatives that make the biggest difference. As a result, you don't waste time on the wrong things.
Concrete action plans
You leave the meeting with a plan for what to do, who does it and when. In other words, not high-level recommendations, but initiatives you can execute immediately.
We take care of all the administration
We handle the heavy administrative burden, so you don't need an internal department for customer satisfaction. As a result, you can simply approve the surveys, receive reporting and execute.
Setup
Collection of data about your customers and setup of surveys is handled by us.
Distribution
We take care of distributing surveys and ongoing adjustments.
Data Review and Validation
Review, segmentation, and structuring of responses is handled by us.
Follow-Up
We make sure to follow up on missing responses from customers.
Numbers that speak for themselves
point NPS improvement on average
customer satisfaction at SurveyGauge
hours per month is all you spend
Ready to grow through customer satisfaction?
Book a no-obligation 30 min. meeting with one of our advisors. As a result, you'll get concrete input on your situation and an honest assessment.
