Measure service quality. Improve every interaction.
SurveyGauge gives your service team CSAT per touchpoint, agent performance insights, and resolution tracking, so every customer leaves satisfied.
Sound familiar?
No visibility into service quality
Without post-interaction surveys, you rely on complaint volumes rather than actual satisfaction to gauge service quality.
Agent performance is hard to benchmark
Without customer feedback tied to individual agents or teams, coaching and improvement efforts lack direction.
Repeat contacts reveal unresolved issues
Customers contact you multiple times for the same issue, but you lack the data to identify and fix root causes systematically.
Response time metrics miss the full picture
Fast responses do not guarantee satisfied customers. You need satisfaction data alongside operational metrics.
Platform, administration and advisory
CSAT per touchpoint and channel
Automated post-interaction surveys measure satisfaction across phone, email, chat, and self-service, broken down by channel and issue type.
Agent and team performance dashboards
See satisfaction scores by agent and team, identify top performers, and pinpoint coaching opportunities with data.
Root cause analysis from feedback themes
AI-powered theme analysis identifies recurring issues, helping you fix root causes rather than treating symptoms.
Advisory optimises your service model
Our advisors help you design feedback-driven service improvements, set quality benchmarks, and build escalation workflows.
Results that matter
point NPS improvement on average
customer satisfaction at SurveyGauge
hours per month is all you spend
How to get started
Book a meeting
We review your needs and show the platform in a no-obligation demo.
We set up everything
Our team integrates with your CRM, configures flows and sets up dashboards.
You reap the results
Within 4-8 weeks you have a running CX program with the first insights.
Results from our customers
Our customers achieve an average of +23 point NPS improvement and 94% customer satisfaction. See how in our cases.
View casesProfessional
The Professional plan at 7,950 DKK/mo includes per-touchpoint CSAT, agent dashboards, AI theme analysis, and 25 hours of advisory to optimise your service quality.
See all plans and pricingFrequently asked questions
How does SurveyGauge measure service quality?
We send automated CSAT surveys after each customer interaction, broken down by channel, agent, and issue type for granular insights.
Can we integrate with our helpdesk or ticketing system?
Yes, SurveyGauge integrates with 5,000+ systems including Zendesk, Freshdesk, Intercom, and ServiceNow.
How quickly can we start measuring?
Our administration team handles all setup and integration. Most service teams are live within 1-2 weeks with no effort required from your side.
Can we track individual agent performance?
Yes. CSAT scores are broken down per agent, team, and channel, giving team leads clear visibility into performance patterns and coaching opportunities.
Does SurveyGauge support multiple languages?
Yes. SurveyGauge supports up to 50 languages, making it ideal for service teams handling customers across multiple countries and regions.
Explore more
Deliver exceptional service, backed by data
Our customers average +23 NPS points improvement with only 2-6 hours of effort per month. Book a free, no-obligation meeting and see how it works.