What is poor customer satisfaction costing you?
Enter your numbers and see what improving customer satisfaction could mean for your bottom line - and how quickly the investment pays for itself.
Your numbers
Adjust the sliders to match your reality.
The total number of customers you invoice today
The average revenue per customer per year
The percentage of customers who leave each year
Your Net Promoter Score today (-100 to +100)
What you expect to invest in customer experience per year
You lose annually to churn
€300,000
of a total annual revenue of €2m
Loss vs. potential
Your improvement scenario
How much of your churn you prevent
Time horizon
Your NPS in context
A solid NPS with room to grow - targeted CX work moves the needle.
Cumulative savings over time
Total savings
€313,760
over 3 years
Return on investment
705%
over 3 years
Payback period
2mo.
Extra retained customers
7
after 3 years
Calculations are estimates based on industry averages for retention economics. Sources: Bain & Company, Forrester Research, Satmetrix/NICE. Actual results depend on implementation and industry.
Want to see what SurveyGauge can specifically do for you?
Book a no-obligation meeting and get an analysis of your current CX situation.