Pricing Plans
At SurveyGauge you don't just get access to a platform you get a partner.
Professional
Equivalent to 15.600 EUR/year billed annually
Companies that want a complete and professional overview of their customers, with expert guidance every step of the way.
Business
Equivalent to 30.000 EUR/year billed annually
Companies that want to make customer satisfaction a strategic growth driver with systematic follow-up and dedicated advisory.
Enterprise
Equivalent to From 48.000 EUR/year billed annually
Corporations and complex organisations with multiple markets, business units, and specific requirements.
We come on-site to you
CX only becomes truly strategic when leadership is in the room. That's why we come to you - facilitating insight meetings where we translate customer feedback into concrete decisions, and leadership workshops that anchor the insights at executive level.
On-site insight meetings
We walk through results and prioritise actions together with your team - at your office.
Leadership workshop
We facilitate workshops where leadership turns customer insights into strategic decisions.
Included on every plan
Frequency and depth depend on the plan - but the on-site meeting is always included.
| Professional | Business | Enterprise | |
|---|---|---|---|
| CX Advisory | |||
Dedicated CX advisor (min. 10 years experience) | |||
On-site insight meetings at your office | Annual | Quarterly | Monthly |
On-site leadership workshop | |||
Super user training included | 5 | 10 | 20 |
Strategic CX advisory | 25 hrs/year | 50 hrs/year | From 100 hrs/year |
Phone interviews with key customers | 5/year | 20/year | 48+/year |
| Platform | |||
Full access to our CX platform with unlimited usage (surveys, customers, respondents, users & campaigns) | Unlimited | Unlimited | Unlimited |
CES – embedded survey directly on your platform | Add-on | 1 platform included | 3 platforms included |
Branding & sending from your own domain | Own domain | Multiple domains | Multiple domains |
| Security & certifications | |||
ISO 27001 certified | |||
ISO 27017 certified | |||
GDPR-certified & EU hosting | |||
| Integration & Support | |||
System integrations (5,000+) | 1 | 3 | Unlimited |
Support | Unlimited | Unlimited | Unlimited with SLA |
Technical support | Unlimited | Unlimited | Unlimited with SLA |
Onboarding programme | |||
All prices exclude VAT. Licensed annually.
Subject to SurveyGauge Terms & Conditions.
Your satisfaction is our promise
“We advise our customers on customer satisfaction - that comes with a commitment. That's why we also guarantee your satisfaction with SurveyGauge. If you're not satisfied, we'll find a solution. That is my personal promise.”
Daniel Lapp
CEO & Founder, SurveyGauge
Trusted by Leading B2B Companies
companies across 70+ countries
customer satisfaction at SurveyGauge
point NPS improvement on average
"SurveyGauge has provided us with specific insight into how we can improve our customers' experience. This has resulted in a significant increase in revenue and a substantial reduction in churn."
Peter Grøftehauge, Founder of Autorola Group
Frequently Asked Questions
Our licences are billed annually to ensure the best long-term value and support.
Technical setup, strategic workshop, data import, and team training. We make sure you're up and running from day one.
Yes, you can always upgrade your plan as your business grows. Downgrades take effect at renewal.
We advise on customer satisfaction and must therefore be able to deliver ourselves. If you're not satisfied with the collaboration, we always find a solution.
Typically you're live with the first distribution within 2-4 weeks. Onboarding includes data import, flow setup and quality assurance.
No. We handle the entire technical setup, CRM integration and ongoing optimisation. Your time investment is 2-6 hours per month.
We're not just a survey tool. You get a complete CX solution with platform, full administration and a dedicated advisor. We handle all the practical work so you can focus on acting on insights.
Yes. We integrate with HubSpot, Salesforce, Dynamics 365, Pipedrive and 5,000+ other systems via our API. We set up the integration for you.
A system integration is an active connection to one of your existing business systems - e.g. CRM, ERP or support. Professional includes 1 integration, Business includes 3, and Enterprise is unlimited. Additional integrations are always available as an add-on. We set up the integration for you.
Ready to grow through customer satisfaction?
Book a no-obligation 30 min. meeting with one of our advisors. You'll get concrete input on your situation and an honest assessment of whether a partnership makes sense.
