We remove the operational noise
Your time investment: 2-6 hours per month. We handle the rest.
What SurveyGauge does for you
1. Onboarding and data import
We pull data directly from your CRM. You do not need to export or format anything.
2. Flow setup and distribution
We configure NPS/CSAT flows with the right timing, segmentation and sender.
3. Response rate optimization
A/B testing of subject lines, send timing and sender name. We continuously optimize to keep response rates above benchmark.
4. Ongoing data cleaning
Duplicates, expired contacts and segment validation. Your data is always clean and reliable.
5. Monthly trend reporting
Ready for presentation. You receive a report that can be used directly in management meetings.
What you will not have to do
SurveyGauge takes over the tasks that typically fill 20-40 hours per month in an internal CX function. You keep the strategic overview, we take the rest.
- Manual survey design and setup
- Data extraction and export
- Data cleaning and error correction
- Report formatting and PowerPoint production
The typical engagement
- Month 1-2
- Onboarding, data import, first distribution
- Month 3-4
- Response rate optimization, baseline establishment
- Month 5-6
- First trend analysis, close-the-loop activation
- Month 7-12
- Ongoing operations, quarterly reports, benchmark comparison
IT-Effect
IT-Effect went from ad hoc feedback to a structured CX program with SurveyGauge. Administration, distribution and reporting were taken over from day 1, so the team could focus on acting on insights.
Read all cases →Frequently asked questions
We handle all daily CX operations: data import from CRM, NPS/CSAT flow configuration, distribution, response rate optimization, data cleaning and monthly trend reporting. You spend only 2-6 hours per month.
No. We pull data directly from your CRM via a standard integration or our open API. You do not need to export, format or move anything.
Typically you are live with the first distribution within 2-4 weeks. Onboarding includes data import, flow setup and quality assurance.
Yes. You have full access to the platform and can customize questions, timing and segmentation. Our team ensures everything runs optimally in the background.
Administration is included in every plan. The scope of operations and optimization grows from Professional through Business to Enterprise. See the full price overview on the pricing page.
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Ready to grow through customer satisfaction?
Book a no-obligation 30 min. meeting with one of our advisors. You'll get concrete input on your situation and an honest assessment.
