Customer satisfaction documentation that passes the audit.
SurveyGauge gives the quality manager a defined measurement method, traceable follow-up and management reports that cover the customer satisfaction requirements in ISO 9001 and ISO 14001 - without building it yourself.
Sound familiar?
The auditor no longer accepts informal knowledge
Customer satisfaction is documented through relationships, conversations and complaints. The auditor expects data, trends and traceability.
Feedback only arrives when something goes wrong
Complaint handling catches the dissatisfied, but not the customers who quietly switch supplier. Representativeness cannot be documented.
Projects and deliveries cannot be compared
Without consistent measurement across projects, learning stays with individuals and recurring defects are discovered too late.
The management review lacks a standing customer input
Clause 9.3.2 requires customer satisfaction as an input. Too often it ends up as a single number without trends, risks or decisions.
Platform, administration and advisory
A documented measurement method for the quality manual
Method, frequency, customer types and deliveries are described, so you can answer how and how often you monitor customer perceptions (9.1.2).
Closed loop from alert to action
Critical feedback triggers an alert to the responsible person the moment it arrives. In the executive summary you record the actions you agree, each with an owner and a due date, so the response to customer feedback is documented (10.2).
Trends across projects and segments
The platform shows development over time and compares projects, deliveries and account owners, so the analysis requirement in 9.1.3 is covered.
ISO 9001 report for the management review
Ready-made reports with customer satisfaction, what drives it and the agreed actions with owners and due dates, ready as a standing input to the management review (9.3.2).
Expectation against delivery, area by area
Customers rate how important each area is and how satisfied they are. The gap shows where to act first, and its trend over time documents whether a corrective action worked (9.1.3 and 10.2).
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Results that matter
response rate in our B2B programmes
weeks from start to first running survey
hours per month is all you spend
How to get started
Book a meeting
We review your needs and show the platform in a no-obligation demo.
We set up everything
Our team imports your customers and contacts, configures flows and sets up dashboards.
You reap the results
Within 4-8 weeks you have a running CX program with the first insights.
Results from our customers
We measure ourselves with the same tool and sit at 94% customer satisfaction. See what our customers have achieved in our cases.
View casesBusiness
The Business plan includes quarterly on-site insight meetings, 50 advisory hours a year and a dedicated CX advisor - enough to keep the documentation current between two audits.
See all plans and pricingFrequently asked questions
Does SurveyGauge cover the customer satisfaction requirements in ISO 9001?
Yes, for the customer satisfaction part: monitoring (9.1.2), analysis (9.1.3), corrective action and continual improvement (10.2 and 10.3) and input to the management review (9.3.2). The rest of the quality management system remains yours.
Do we have to describe the method in the quality manual ourselves?
We deliver the description of method, frequency and coverage, which you can insert directly. Your advisor helps adapt it to your existing procedures.
How do we prove that feedback is representative?
By measuring systematically across the customer base, not only on complaints. With 60-80% response rates and segmentation by customer type, project and delivery, you can show the coverage in black and white.
Can we use it for ISO 14001 as well?
Yes. Customers are an interested party (4.2), and customer feedback on defects, waste and rework is input to operational control and corrective action (8.1 and 10.2).
Do you issue certificates?
No. We are not a certification body. We deliver the data, analysis and documentation that your certification body audits.
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Ready for the next audit - with data instead of gut feeling
Book a meeting where we review your requirements and show what the documentation looks like in practice. Bring your quality manager.