Customers
What we have built together.
Stories from the real world: what we built, what worked and what we would do differently. From Danish scale-ups to global banks.
Autorola Group · Voice of Customer
Autorola Group: The Customer Who Ended Up Buying Into SurveyGauge
Peter Grøftehauge asked his leadership team one question: Can you tell me if our customers are satisfied? The answer was no. That's how a VoC programme across 3 units and 19 countries began - and after a year of collaboration and strong results, Autorola's owner bought into SurveyGauge.
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FH Group · NPS
FH Group: One CX Baseline Across Three Brands - With Service Agreements at the Centre
Three brands, four webshops and a service business where the recurring revenue lives. FH Group had never measured customer satisfaction across the business - the baseline delivered one comparable picture, an NPS of +37 and a prioritised action plan from day one.
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Vejle Administration · Churn Prevention
Vejle Administration: Systematic Customer Dialogue in a Business With 20 Key Clients
When the entire business rests on some 20 client companies, one cancellation is not a percentage - it is an earthquake. How Vejle Administration systematised its entire customer dialogue and caught churn signals before they became cancellations.
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IT-Effect · CSAT
IT-Effect: Systematic Customer Satisfaction in a Project-Based ERP World
IT-Effect only discovered unhappy customers when they were already heading for the exit. In an industry built on relationships and referrals, consequently, that was a strategic risk they couldn't afford.
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Unioo · CSAT
Unioo: Customer Satisfaction as a Growth Engine in a Digital Association Platform
Unioo serves two wildly different customer groups - volunteer association boards and bank compliance departments. Consequently, standard CX doesn't work when expectations are that different. Here's how we solved it.
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Nordea · NPS
Nordea: Customer Satisfaction Among the Largest Corporate Clients Across Four International Markets
The Nordics' largest bank asked us to measure satisfaction among its highest-revenue clients. However, spanning four countries and four cultures, that requires a fundamentally different approach.
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Société Générale · Voice of Customer
Société Générale: Customer Satisfaction in Global Trade Finance and Cash Management, From Accelerator to Implementation
One of the world's largest banks invited thousands of startups to solve their CX challenge in trade finance. Ultimately, SurveyGauge was selected - and went from accelerator to strategic implementation in six months.
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