The solution: customer satisfaction for B2B
From customer answers to revenue. We handle every step.
Platform, administration and advisory in one subscription. Three things you would normally buy from three different suppliers. Your time commitment: 2-6 hours a month.
Rasmus Gerken
CCO
Martin Bruun Conradsen
CXO and advisor
Daniel Lapp
CEO and co-owner
2-4 weeks
to the first send-out
60-80%
response rate in our B2B programmes
6 months
satisfaction guarantee
One subscription, three parts
On their own they are a tool, an agency and a consultant. Together they are a solution.
The platform
Every answer in one place
Software built for B2B, where relationships are ongoing and each customer has several contacts.
- Answers per customer and per contact
- AI that reads and sorts the comments
- An alert when an important customer is unhappy
Administration
We run the surveys for you
The part that usually makes surveys stall. We take it off your hands, so your people can get on with their own work.
- Customer list imported from your CRM
- Surveys sent in your name, with reminders
- Ongoing work to lift the response rate
Included in every plan
Advisory
A dedicated advisor at the table
The answers are quantified in revenue and turned into an action plan, and the same person follows up all year.
- Advisory meetings every quarter
- Conversations with your key accounts
- Workshops with leadership and staff
Who does what
Most of it is in our column
Most customer surveys stall because someone internally has to find time for them. So we took that work on ourselves.
Your total time
2-6 hours
a month
| Who does what | You do | SurveyGauge does |
|---|---|---|
| The customer list | You doAn export from your CRM in Excel or CSV | SurveyGauge doesImport, de-duplication and data cleansing. You do not need to format anything |
| The questions | You doApprove them in a meeting | SurveyGauge doesWrite questions tailored to your customers and your goals |
| The send-out | You doNothing | SurveyGauge doesTiming, sender, reminders and follow-up on the response rate |
| The analysis | You doNothing | SurveyGauge doesAI sorts the comments, the advisor puts a revenue figure on them |
| The report | You doNothing | SurveyGauge doesReady for the leadership meeting, no PowerPoint work |
| The action | You doDecide and act | SurveyGauge doesAn action plan with owners and follow-up at the next meeting |
If your CRM supports integrations, your systems can also create contacts and send surveys automatically through our API.
The first year
From signature to the first action plan
Months 1-2
Kick-off
Kick-off workshop, import of the customer list and the first send-out.
Months 3-4
First results
The first advisory meeting with analysis and an action plan. Meanwhile, we work on lifting the response rate.
Months 5-6
First impact
Follow-up on the actions, plus alerts when customers respond negatively.
Months 7-12
A steady rhythm
Surveys, reports and advisory meetings following the annual plan.
Security and your data
Your data is yours. Even if you leave.
All data is stored in the EU, and you can export everything at any time: customers, contacts, answers and comments. No lock-in.
Read about security and GDPRISO 27001
Certified information security
ISO 27017
Security in cloud services
GDPR and EU
Data processing agreement and EU hosting
Full export
All your data, whenever you want
“Our largest corporate clients are relationships you cannot manage on gut feeling. SurveyGauge gave us one comparable picture across our international branches and made feedback from our most important clients something leadership acts on.”
Kevin ForanHead of Transaction Banking International, NordeaSee what it would look like for you
In 30 minutes we go through your customers, what to measure and what it requires of you. No strings attached.
6-month satisfaction guarantee with a full credit
You will talk to one of us