10 CX-Terms and a deep dive into their definition and importance for a B2B corporation.
Blog & Case Studies
Discover blog resources and customer case studies and that help you navigate today’s customer experience challenges. Our resources offer valuable insights from CX professionals worldwide, focusing on topics like leveraging AI while keeping the human touch in your feedback programs.
FEATURED BLOG INSIGHTS
5 practical strategies to increase your B2B survey response rate – including timing, incentives and
Learn how to respond effectively to dissatisfied customers in B2B. Step-by-step guide to turn negative
Learn the difference between CSAT and NPS, and how to use both to improve customer
Discover how Autorola Group leveraged SurveyGauge to gain actionable insights and improve customer experience across
Learn how to design an effective NPS program in B2B. This step-by-step guide shows you
Learn how B2B companies use NPS to identify at-risk customers, gather actionable feedback, and reduce
Learn what Net Promoter Score (NPS) is and how B2B companies can use it to