# SurveyGauge: B2B CX platform with administration and strategic advisory

> SurveyGauge is a Danish B2B CX platform that helps companies measure, administer and improve customer satisfaction. We combine an AI-powered platform with complete administration and strategic advisory, so companies spend only 2-6 hours a month on their CX program.

Last updated: 2026-06-29

## Company

- Name: SurveyGauge ApS
- VAT (CVR): DK42540641
- Address: Birkemose Allé 39, 6000 Kolding, Denmark
- Phone: +45 32 35 11 01
- Email: hello@surveygauge.com
- LinkedIn: [linkedin.com/company/surveygauge](https://www.linkedin.com/company/surveygauge/)
- Domains: [surveygauge.com](https://surveygauge.com) (English), [surveygauge.dk](https://surveygauge.dk) (Danish)

## Core product

SurveyGauge is built on three pillars:

1. **Platform**: AI-powered CX platform with NPS, CSAT, CES, real-time dashboards, sentiment analysis, automated flows and open integrations via API and webhooks.
2. **Administration**: We handle the entire operational CX workload: data import, distribution, response-rate optimization, data cleaning and reporting. Companies spend only 2-6 hours a month.
3. **Advisory**: Dedicated CX experts who analyze results, facilitate insight meetings and deliver action plans.

## Results

- 60-80% response rate in our B2B programs
- 94% customer satisfaction at SurveyGauge
- Only 2-6 hours of customer time per month

## Pricing

Three packages, all with full access to the platform, administration and CX advisory. See [pricing and plans](https://surveygauge.com/pricing):

- **Professional**: 9,700 DKK/mo (1,300 EUR/mo) - dedicated CX advisor, 25 advisory hours/year, 5 phone interviews/year, annual on-site insight meetings.
- **Business**: 19,000 DKK/mo (2,500 EUR/mo) - everything in Professional plus 50 advisory hours/year, 20 phone interviews/year, quarterly on-site insight meetings. (Most popular.)
- **Enterprise**: From 30,000 DKK/mo (from 4,000 EUR/mo) - everything in Business plus from 100 advisory hours/year, 48+ phone interviews/year, monthly on-site insight meetings, SLA, unlimited integrations.

All packages include full access to the platform, a dedicated CX advisor with at least 10 years of experience, ISO 27001/27017/GDPR-certified hosting in the EU, unlimited support and onboarding typically within 2-4 weeks.

## Product pages (English, surveygauge.com)

- [Product overview](https://surveygauge.com/product): Platform, administration and advisory
- [Platform](https://surveygauge.com/product/platform): AI-powered NPS & CSAT platform with real-time dashboards
- [Administration](https://surveygauge.com/product/administration): Managed CX administration (only 2-6 hours/month)
- [Advisory](https://surveygauge.com/product/advisory): CX advisory and experts
- [Integrations](https://surveygauge.com/product/integrations): CRM and system integrations via standard integrations and an open API
- [For Customer Experience](https://surveygauge.com/product/for-customer-experience): CX platform for CX teams
- [For Customer Success](https://surveygauge.com/product/for-customer-success): CX platform for Customer Success
- [For customer service](https://surveygauge.com/product/for-customer-service): CX platform for customer service
- [For management](https://surveygauge.com/product/for-management): CX platform for management
- [For marketing](https://surveygauge.com/product/for-marketing): CX platform for marketing
- [For product development](https://surveygauge.com/product/for-product-development): CX platform for product development
- [For sales](https://surveygauge.com/product/for-sales): CX platform for sales
- [Pricing](https://surveygauge.com/pricing): Pricing and plans
- [ROI calculator](https://surveygauge.com/roi): Calculate the return on a CX program
- [CX Score](https://surveygauge.com/cx-score): CX maturity self-assessment - ten questions, 0-100 score, five levels

## Product pages (Danish, surveygauge.dk)

- [Product overview](https://surveygauge.dk/produkt): Platform, administration and advisory
- [Platform](https://surveygauge.dk/produkt/platform): AI-powered NPS & CSAT platform with real-time dashboards
- [Administration](https://surveygauge.dk/produkt/administration): Managed CX administration (only 2-6 hours/month)
- [Advisory](https://surveygauge.dk/produkt/raadgivning): CX advisory and experts
- [Integrations](https://surveygauge.dk/produkt/integrationer): CRM and system integrations via standard integrations and an open API
- [Pricing](https://surveygauge.dk/priser): Pricing and plans
- [ROI calculator](https://surveygauge.dk/roi): Calculate the return on a CX program
- [CX Score](https://surveygauge.dk/cx-score): CX maturity self-assessment - ten questions, 0-100 score, five levels

## Knowledge portal (English, surveygauge.com)

Free resources on NPS, CSAT, CES and customer experience.

- [Knowledge](https://surveygauge.com/knowledge): Knowledge portal overview
- [Blog](https://surveygauge.com/knowledge/blog): Articles and analysis (NPS, CSAT, CES, customer journey, churn)
- [Cases](https://surveygauge.com/knowledge/cases): Real-world results from SurveyGauge customers
- [Guides](https://surveygauge.com/knowledge/guides): Step-by-step implementation guides
- [Glossary](https://surveygauge.com/knowledge/glossary): Definitions of 70+ customer satisfaction terms
- [Statistics](https://surveygauge.com/knowledge/statistics): Industry benchmarks and key figures
- [RSS feed](https://surveygauge.com/feed.xml): Latest articles, guides and cases

## Knowledge portal (Danish, surveygauge.dk)

- [Knowledge](https://surveygauge.dk/viden): Overview of all content
- [Blog](https://surveygauge.dk/viden/blog): Articles and analysis (NPS, CSAT, CES, customer journey, churn)
- [Cases](https://surveygauge.dk/viden/cases): Real-world results from SurveyGauge customers
- [Guides](https://surveygauge.dk/viden/guides): Step-by-step implementation guides
- [Glossary](https://surveygauge.dk/viden/ordliste): Definitions of 70+ customer satisfaction terms
- [Statistics](https://surveygauge.dk/viden/statistik): Industry benchmarks and key figures
- [RSS feed](https://surveygauge.dk/feed.xml): Latest articles, guides and cases

## Key topics

- Net Promoter Score (NPS): Metric measuring customers' willingness to recommend
- CSAT: Customer Satisfaction Score, measures satisfaction with specific experiences
- CES: Customer Effort Score, measures friction in the customer experience
- Customer Journey Mapping: Mapping the customer's journey
- Voice of Customer (VoC): Systematic collection of customer insights
- Close the Loop: Following up on customer feedback
- Churn reduction: Strategies for retaining customers
- AI sentiment analysis: Automatic analysis of customer comments
- B2B CX: Customer experience specifically for business-to-business

## Optional

- [Full corpus (llms-full.txt)](https://surveygauge.com/llms-full.txt): Complete markdown version of the entire knowledge portal (all articles, guides, cases and glossary definitions) in a single file
- [Contact](https://surveygauge.com/contact): Get in touch with SurveyGauge - hello@surveygauge.com, +45 32 35 11 01