CX Terminology: Your Quick Guide to Speak the Same Language as Your Customers
10 CX-Termer og dybdegående definitioner, samt deres vigtighed for B2B virksomheder.
Sådan forbedrer du svarprocenten på din B2B-undersøgelse – en komplet guide med 5 dokumenterede strategier
5 practical strategies to increase your B2B survey response rate – including timing, incentives and how to personalise survey invitations
Sådan håndterer du utilfredse kunder (kritikere) – trin for trin
Learn how to respond effectively to dissatisfied customers in B2B. Step-by-step guide to turn negative feedback into loyalty and measurable business impact.
Hvad er CSAT – og hvordan adskiller det sig fra NPS?
Learn the difference between CSAT and NPS, and how to use both to improve customer satisfaction and loyalty in B2B. Explore how SurveyGauge helps you optimize CX.
Casestudie: Hvordan Autorola Group styrkede kundeoplevelsen globalt med SurveyGauge
Discover how Autorola Group leveraged SurveyGauge to gain actionable insights and improve customer experience across 20+ countries. A comprehensive B2B CX case study.
Sådan designer du et effektivt NPS-program i en B2B-virksomhed
Learn how to design an effective NPS program in B2B. This step-by-step guide shows you how to measure, analyze, and act on NPS feedback to increase customer loyalty.
Sådan bruger B2B-virksomheder NPS til at reducere churn – en komplet guide
Learn how B2B companies use NPS to identify at-risk customers, gather actionable feedback, and reduce churn. A comprehensive guide to leveraging NPS for customer retention.
Hvad er Net Promoter Score (NPS)? En guide til B2B-virksomheder
Learn what Net Promoter Score (NPS) is and how B2B companies can use it to measure customer loyalty, predict growth, and improve client relationships.